Customer Success Management

We continuously consult with you on how you move products, services and people, after installing a machine or implementing a solution to achieve even more!

We invite you for a journey to optimise how you move products, services and people. We continuously consult with you after installing a machine or implementing a solution to achieve even more!

We never look at a project as a one-off deal, but as a journey to optimize how you move products, services, and people. Once a project is completed, the appointed IVM Solution Consultant will follow up on how you are achieving your goals.

About this Process

While we offer a 20-40% efficiency increase/cost reduction, a project will rarely bring this result overnight! Hence, we periodically return to you for review meetings, co-evaluate the results, fine-tune the process, offer reconfiguration, propose supplementary solutions – all in order to make the most out of the IVM system/solution offered.

Experiences indicate that the first project typically involves implementing a vending machine only but is followed soon by other solutions offered by IVM.

Call For Quote:

+36 30 335 7335

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What if I have an operational issue?

You simply submit an online issue report to the Customer Service Center, where an IVM professional will either assist you online or contact you for further clarification and provide you the proposed solution thereafter.

What happens, if I think a vending solution is what I need but I do not know how to get started?

Simply contact us using the online form and a Solution Consultant will get back to you to assist you to uncover your needs and provide you with a suggestion.

What if I have a micrologistics related problem and I do not know how to handle it?

Contact us using the online form and a Solution Consultant will talk to you to learn about the problem, provide you with possible solution options, and support you throughout the decision making process.